OVER 60 FRAGRANCES TO CHOOSE FROM
REFUND POLICY
RETURNS
Our return policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.
You may return items bought in their original, unused and saleable condition for a refund or exchange within 28 days from receipt. You are not required to give us any reason for doing so, however proof of purchase (order number) is required.
You will be required to organise and pay for the return of the items to us. Before doing so, please contact us for a return reference.
FAULTY PRODUCTS
If there is a fault with your product, please email us in the first instance at simplynevaehhelp@gmail.com, further to this we will advise you to return it to us for investigation. If the product is deemed faulty, we will replace the product for you, or if you prefer we will refund you the cost of the product plus standard shipping cost, but not the price of any other delivery option chosen by you.
INCORRECT DELIVERIES
If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting us at simplynevaehhelp@gmail.com within 28 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.
GOODS DAMAGED WHILST IN TRANSIT
If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 28 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.
RETURNING AN ITEM
If you are returning an item to us, please ensure that you include the Dispatch Note in your parcel, pack the items in their original packaging where possible, and write your order number on the address label of your package.
We cannot accept liability for returned goods lost or damaged in transit.
PROCESSING TIME
If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 days after we have received the goods.
If an exchange has been arranged, this will be processed for dispatch within 14 days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.
LATE OR MISSING ITEMS
If you haven’t received a refund yet, first please contact your bank or credit card provider (whichever method used in your original payment). It may take some time before your refund is officially posted to your account, as there is often some processing time before a refund is posted by your payment provider.
If you’ve done all of this and you still have not received your refund yet, please contact us at simplynevaehhelp@gmail.com.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.